Testimonials

Some of your hardest customers to work for can often be the professionals!
     - Ben Danielsen - General Manager

Coffee machine service

Sourcing coffee and buying equipment is the easy part when it comes to your coffee offer. If you talk to anyone who has had experience in the coffee market they will say the most difficult area is when you have a problem with your machine. You need a service engineer who can respond quickly and get you up and running as quickly as possible. You need them to turn up when they say and let you know what to expect. This isn't always the case.

Your Coffee Consultant can offer a genuine service offer in your local area. Engineers are based in the North West so are always close to hand. If you have a problem with your machine this is what we can offer:

  • A call back from an engineer within the hour of your fault being reported.
  • Fact finding over the telephone to find out exactly what the problem is.
  • If possible, a friendly and simple step-by-step explanation on how to resolve the issue so you can start serving coffee to your customers.
  • If not, an agreed timescale for the engineer to attend depending on the fault.
  • On site visit where needed to identify the issue. Communication on what needs resolved and the time frame you need to plan for.
  • Speedy and value repair.

If you own your own equipment and would like us to discuss the service we can provide you might be pleasantly surprised at what we offer and the price we will quote. It's worth a call on 0161 488 9171 or contact a coffee consultant online!

If you purchase equipment from Your Coffee Consultant the coffee machine service support is also available.